Michael Ruckman shares his thoughts on customer relationships in Financial Times and states that even with all of today’s advances in technology, bankers should not lose sight of their role in the community and the lives of their customers.
Previously offered only in corporate training format, this three-day certification course provides a healthy mix of lectures, case studies, and exercises designed specifically to help financial services professionals to understand the principles of Customer Experience, Customer Relationships, and Loyalty. The Customer Experience Specialist course builds the foundation for further, specialized courses that lead to the Expert and Expert Advisor level certifications which provide financial services professionals with a holistic framework to design, build, measure, and manage mutually beneficial relationships with their customers.
Senteo has agreed to offer the course in open-enrollment format for a limited number of dates in 2013. Don’t miss this unique opportunity to join the elite community Customer Experience Specialists from 14 countries who benefit from this methodology in their day-to-day business activities.
For more information, see the Course Overview, Locations, Dates, and Registration Information
“No company better applies our ideas on the Experience Economy to banking than Senteo, and this Certification course does a great job of teaching how to create a relationship-centric banking experience. Every banker should attend!”
~B. Joseph Pine, Co-Author of The Experience Economy
Join the growing number of certified Customer Experience Specialists that are working in or supporting the financial services industry from companies such as:
For those seeking a great way to learn about Customer Experience, please see this workshop series !!
Shandra Alcantara, Chariman, Covenant Care Inc. and Michael Ruckman, President & CEO, Senteo
Senteo recognizes that employees who are happy and engaged provide a better overall customer experience! Friday, November 9th, Senteo President & CEO, Michael Ruckman attended this year’s Customer Service Excellence Awards organized by The Las Vegas Chamber of Commerce and the Las Vegas Convention and Visitors Authority. The luncheon was to honor those recipients who have been recognized as employees who go above and beyond the normal level of customer service. The Honorable Oscar Goodman gave a keynote speech on the importance of excellent customer service to the Las Vegas economy, and, as usual, was accompanied by two gorgeous showgirls and a dry martini!
Senteo’s philosophy reinforces that employees that are happy and engaged in the relationship with their employer, will work harder to keep customers happy and engaged, which, ultimately, will keep shareholders happy and engaged by generating more results for the business. Michael Ruckman has been speaking all over the world on Senteo’s methodology to build, measure, and manage long-lasting relationships with customers.
