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This BankersHub webinar is for business managers as well as CRM project managers and all others that would benefit from insight on how banks can better manage customer relationships. This is not a technology presentation, but, rather, an exploration of how banks must change their understanding of customers to improve the quality of relationships. For more information Click HERE
Participants in this webinar will explore the following topics and more:
Senteo Supports the Andson Foundation’s efforts to improve financial literacy by teaching children the importance of saving.
Recently, Michael Ruckman accepted a position on the Board of Directors of the Andson Foundation. He was impressed with their efforts to help children improve their studies and also found their goal of improving financial literacy to be both necessary and timely. For more information on the Andson Foundation and their activities, please browse the links below:
Piggy Banking – For Some, Saving Money Is Child’s Play
Read more at the BAI.org website.
From Left: Garry Goett, Michael Ruckman, Ksenia Tukova and Governor Brian Sandoval
Michael Ruckman supports the Southern Highlands Charitable Foundation and and attends the Governor’s Black-Tie Invitational annual golf and social event. Supported and endorsed by Governor Brian Sandoval, the foundation is dedicated to raising millions of dollars for other non-profit organizations supporting children, teens, and women in need throughout the Las Vegas community. Together with this year’s fundraising, the Foundation has raised over 15,000,000 since inception.
The Governor’s Black-Tie Invitational annual golf and social event is designed to raise funds to support Boys & Girls Clubs, the Andson Foundation, Opportunity Village and many more. These charities provide tutoring for underpriviaged youth, support families and childred with cancer, and enable people with intellectual disabilities to receive vocational training, find community-based jobs, discover creative talents and develop long-lasting friendships.
Senteo worked with the bank to reengineer the every product, process, and piece of technology in the bank. As well, the bank underwent a complete cultural transformation based on the Senteo Customer Experience Culture methodology. Finally, Senteo developed the new brand, branch designs, and communications campaigns for the launch of the new offering.
Please see the Klookva Case Study for more information on the project details and the results obtained.
Alfa-Bank’s retail business enjoyed another successful year in 2012, beating expectations and delivering impressive results in all major categories. According to the bank’s press release issued today, Alfa-Bank registered growth in the following areas:
More details are available here.
We would like to congratulate our friends and colleagues at Alfa-Bank for another explosive year and wish them continued success! To see the case study about Senteo’s transformation project at Alfa-Bank, please click here.
